Interim superintendent outlines parent-complaint process, promises regular updates
Summary
Interim superintendent told the board he received a parent complaint that will be processed under board policy and said he will send routine district updates between meetings, including automated website replies for public emails and group-text protocols for urgent matters.
The interim superintendent updated the board on communications and a parent complaint.
He said a parent email in the packet will be handled under the board's existing complaint policies and that the administrative process will be followed whether the complaint came in during the school year or the summer. He also said he and Wayne will provide periodic district updates via email between meetings and that Julie will configure an automatic reply to acknowledge public emails.
For urgent matters, the superintendent explained the use of group-text messages to reach board members and said he will collect current cell numbers to ensure the group texts reach the correct recipients.
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