The director of the Texas State Veterans Cemetery recently addressed the city council of Abilene, expressing gratitude for the city's support and the exceptional service provided to veterans and their families. He highlighted the impressive customer satisfaction scores achieved by the cemetery over the past few years.

In 2021, the cemetery received a customer satisfaction score of 97.46%. This score improved to 98.12% in 2022 and reached an outstanding 99.03% for fiscal year 2023. The director noted that the latest score has now increased to 99.11%. These scores are based on annual surveys conducted by the Veterans Affairs (VA) department, which assess the experiences of families and funeral directors.

The director emphasized that these high ratings reflect the dedication of the city employees who work directly with veterans' families. He acknowledged that the success is not due to his efforts alone but to the hard work of the staff at the cemetery.

To honor this achievement, the Texas Veterans Land Board recognized the city of Abilene for its commitment to serving veterans. The director thanked the city for its support and praised the employees for their outstanding service.