Residents in several communities served by Great River Water Company are expressing growing concerns over significant rate increases and service quality since the company took over local water services. During a recent government meeting, multiple speakers highlighted their frustrations, noting that water bills have surged by as much as 50% without any corresponding improvements in service.

One resident reported that their water bill jumped from $18.75 under the previous provider, Superior, to $52 under Great River, despite using the same amount of water. Many affected residents, particularly those on fixed incomes, are struggling to cope with these rising costs. Complaints also included the frequency of boil water notices, with one resident stating that they have experienced six such notices since the takeover, compared to only three during the previous provider's tenure from 1993.

Concerns were raised about the quality of the water itself, with reports of discoloration and a lack of explanation for the issues. Residents also criticized the condition of the equipment, citing that newly installed generators were in worse shape than those they replaced, with one generator reportedly having flat tires.

Another speaker from DeSoto County echoed these concerns, noting that fees in their area have increased from $17 to $66.50. Questions were raised regarding the justification for these increases and the maintenance of the aging water system, which includes a gravity flow setup that has raised concerns about its reliability.

Residents are demanding transparency and accountability from Great River, seeking answers about the rationale behind the rate hikes and the current state of the water infrastructure. The meeting underscored a growing discontent among constituents who feel they are paying more for less reliable service.