During a recent government meeting, airline executives highlighted the significant decrease in airfares and the evolving competitive landscape of the airline industry. American Airlines and Frontier Airlines representatives emphasized that flying has become more affordable, contrasting sharply with rising prices in other sectors.
American Airlines noted that overall airfares have declined both in inflation-adjusted terms and nominally since the pandemic. The airline serves 350 destinations globally, including 228 in the U.S., and reported serving 211 million passengers last year. They have tailored their offerings to meet diverse customer needs, providing low fares for price-sensitive travelers while also catering to those seeking additional services. The airline's fee structure was described as transparent and customer-friendly, with no charges for carry-on bags or family seating.
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Subscribe for Free Frontier Airlines, identified as an ultra-low fare carrier, echoed these sentiments, stating that their unbundled service model allows customers to pay only for the services they use, resulting in fares that are significantly lower than those of legacy carriers. Frontier's commitment to fee-free family seating and support for service members was also highlighted as part of their customer-centric approach.
Both airlines asserted that their strategies have democratized air travel, making it accessible to a broader audience and fostering competition within the industry. The executives welcomed questions from the subcommittee, indicating a willingness to engage further on the topic of airline fees and customer service.