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Water District Faces Major Billing Errors and Revenue Loss

October 02, 2024 | Chautauqua County, New York


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Water District Faces Major Billing Errors and Revenue Loss
During a recent government meeting, officials discussed significant issues affecting the water and sewer districts, highlighting billing inaccuracies, infrastructure challenges, and budgetary concerns.

One of the primary topics was the ongoing billing discrepancies within the water district, particularly concerning a business that has been improperly billed since the inception of the CBI system. Officials noted that a malfunctioning water meter, which has not been accurately reading usage due to a multiplier issue, has contributed to substantial revenue losses. The county law department is currently involved in rectifying these billing errors.

Additionally, there are concerns regarding a non-functional meter at the Carina plant, a major water user in the district. Despite previous assurances of repairs, the meter's status remains unresolved, prompting further inquiries into the situation. The meeting also addressed the financial implications of unmetered water usage, particularly in relation to local volunteer fire departments filling their tankers for training purposes, which has not been tracked adequately.

The discussion extended to the South Center Chautauqua Lake Sewer District, where officials reported a user fee of $88.50 per equivalent dwelling unit (EDU) and highlighted the district's extensive infrastructure, including over 1,800 manholes and multiple pump stations. The district is currently fully staffed and has been proactive in maintaining its systems, which has helped control costs and reduce reliance on emergency contractors.

Budgetary challenges were also a focal point, with officials noting a projected operating loss of $2.6 million for the upcoming year. This situation is being managed through the appropriation of fund balance, which currently stands at $5.9 million. The last rate increase for sewer services occurred in 2001, with a restructuring in 2014 to equalize rates across the district.

Overall, the meeting underscored the importance of accurate billing, effective infrastructure management, and the need for ongoing financial oversight to ensure the sustainability of water and sewer services in the region.

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Scribe from Workplace AI
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