In a recent government meeting, officials approved the implementation of a new software solution, ComCoach by GovWorks, aimed at enhancing the quality assurance processes for 911 emergency communications. The proposal, presented by Kimberly Cusack, the technology manager for the 911 Center, seeks to replace the existing services provided by Priority Dispatch Corporation, which currently evaluates only a fraction of 911 calls.

The new system will allow for comprehensive evaluations of all 911 calls, including radio transmissions for fire and police, and will provide real-time transcription capabilities. This advancement is expected to improve the accuracy of information relayed to responding agencies and streamline operations within the emergency communications department.

The annual cost for the new software is set at $22,000, significantly lower than the $25,000 currently spent on Priority Dispatch services. This fixed pricing structure is anticipated to remain unchanged for the duration of the contract, offering a long-term financial benefit to the agency. Additionally, the software will facilitate language translations in real-time, further enhancing service delivery.

During the discussion, concerns were raised regarding the software's status as a new product and the potential for hidden costs. However, Cusack assured the board that there would be no additional fees beyond the annual subscription, and the software has already been successfully implemented in several other states.

The board unanimously approved the motion to adopt the new system, marking a significant step forward in improving the efficiency and effectiveness of emergency response services in the region.