Micro transit service surges as ridership hits new highs

In a recent government meeting, officials provided an update on the micro transit service launched in July 2024, which has seen significant usage since its inception. As of October 31, the service has completed 19,000 rides, serving 1,625 riders with an average wait time of 16 minutes and an average ride time of 12 minutes. Notably, 92% of rides are booked via smartphone, indicating a strong preference for digital engagement among users.

The service has experienced varying levels of ridership, with Lorraine at 57.6% and Elyria at 42.4%. On November 12, the service recorded over 300 rides in a single day, peaking at 318 rides the following day. However, officials expressed concern over increasing wait times, which have approached 20 minutes, and emphasized the need for improvement to meet the target of a 10-minute wait time. A shortage of drivers has been identified as a key issue, prompting officials to encourage community members to apply for driving positions through the VIA website.

The meeting also addressed the integration of the micro transit service with existing fixed route systems. Officials are working on a shared funding plan for the second year of the micro transit program and are committed to regular data sharing with cities to enhance service design. A consultant is assisting in the development of a comprehensive transportation plan, with more detailed data expected by the first quarter of 2025.

Additionally, discussions highlighted the importance of community engagement and potential partnerships with other services to expand the micro transit system. Officials noted that while grant funding is available, cities will need to contribute financially to sustain and grow the program. The aim is to create a model that can be replicated in other communities, ensuring that the service remains viable without placing an additional burden on taxpayers.