During a recent government meeting, a resident raised concerns regarding an unresolved sewer bill issue stemming from a water leak attributed to American Water. The individual reported visiting the sanitation department multiple times without receiving assistance in adjusting their sewer bill, despite having documentation showing a credit for 12,000 gallons of water due to the leak.

The resident emphasized that they should not be charged for sewer usage that did not occur, as the water from the leak never reached the sewer system. They expressed frustration over the lack of action from the sanitation department, suggesting that the manager should have the authority to issue a credit based on the provided evidence.

The discussion highlighted the need for clarity in the billing process, as the resident was informed that a revised bill was necessary for adjustments to be made. Board members acknowledged the resident's request as reasonable and discussed potential solutions, including waiving the excess charges and adjusting the bill to reflect normal usage.

A proposal was made to credit the resident's account, adjusting the sewer bill to align with previous months' normal usage rates. The board agreed to move forward with this adjustment, ensuring that the resident would receive the appropriate credit on their upcoming bill. This incident underscores the importance of effective communication and responsiveness within municipal services to address citizen concerns promptly.