During a recent government meeting, officials discussed the operational structure and performance metrics of Nash County's Emergency Medical Services (EMS) system, highlighting significant developments in resource allocation, staffing, and response times.

The county is divided into 11 EMS districts, each with an assigned ambulance, to ensure comprehensive coverage. The population density is a key factor in determining the size of these districts, with notable differences in call volumes and response areas. For instance, the MS 800 district in Rocky Mount is considerably smaller than the EMS 1000 district in Springhope, reflecting the varying demands across the county.

Nash County EMS operates a network of 10 ambulance units, managed in real-time by two district chiefs and a battalion chief. This structure allows for dynamic resource allocation, enabling units to be relocated based on call volume and geographic needs. The system utilizes GPS tracking and a Computer-Aided Dispatch (CAD) system to monitor unit status and optimize response times.

Data presented during the meeting revealed a 54% increase in emergency call volume from fiscal year 2020 to 2024, with the total number of calls rising from 18,000 to 28,700. This surge is attributed to population growth and increased housing developments in the area. The average response times for EMS units ranged from 7 to 11 minutes, with Nash County EMS reporting a 10% lower response time than the state average.

Staffing challenges were also addressed, with current vacancies reduced from 23 to 8. The implementation of a pay study has improved compensation for EMS personnel, with paramedics seeing a 19.2% increase in hourly wages. Recruitment efforts are ongoing, including a digital marketing campaign and outreach to local community colleges to attract new talent.

Commissioners raised questions about the adequacy of training for new hires and the potential for early recruitment initiatives in schools to foster interest in EMS careers. The EMS leadership acknowledged the importance of continuous evaluation of staffing and resource allocation to meet the growing demands of the community.

Overall, the meeting underscored the commitment of Nash County EMS to adapt and enhance its services in response to increasing call volumes and community needs, while also focusing on staff recruitment and retention strategies.