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Confusion reigns over Hawaii's tourism marketing contracts

October 24, 2024 | Senate Committee on Energy, Economic Development, and Tourism, Senate, Legislative , Hawaii


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Confusion reigns over Hawaii's tourism marketing contracts
In a recent government meeting, significant discussions emerged regarding the roles and responsibilities of various organizations involved in Hawaii's tourism marketing and management. The dialogue highlighted concerns about the clarity and effectiveness of contracts between the Hawaii Convention and Visitors Bureau (HVCB) and the Hawaii Tourism Authority (HTA).

One key point raised was the confusion surrounding the distinction between global support services and the marketing efforts of HVCB. A participant questioned the overlap in responsibilities, emphasizing that the convention center should independently market itself, similar to how individual hotels operate. This sentiment reflects a broader concern about the delegation of marketing tasks and the potential return to a centralized control model reminiscent of past practices.

The meeting also addressed the structure of global marketing teams (GMTs) and their relationship with local offices across the islands. It was clarified that while HVCB is contracted to provide support services, the actual marketing is carried out by independent contractors in each major market. This division of labor aims to enhance the effectiveness of Hawaii's global outreach, but it raised questions about the necessity of HTA's staffing and oversight when contractors are already performing these functions.

Participants expressed apprehension that the current trajectory might lead to a re-centralization of marketing efforts, countering the original intent of restructuring HTA to foster a more competitive and diverse marketing landscape. The discussion underscored the need for clear delineation of roles to avoid conflicts and ensure that the authority's purpose aligns with its operational structure.

As the meeting concluded, the call for a reevaluation of staffing and budgeting within HTA was evident, with a push for more transparency and accountability in how tourism marketing is managed across the state. The ongoing dialogue reflects a critical moment for Hawaii's tourism strategy, as stakeholders seek to balance effective marketing with the autonomy of local entities.

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