The Office of Equity and Inclusion (OEI) has made significant strides in enhancing language access and oral interpretation services, effectively reducing language barriers within the city. This initiative has allowed the city to engage with communities that were previously underserved.

A notable example of this effort occurred in 2023 when the Department of Code Compliance responded to resident complaints regarding apartment conditions in the Bachman Lake area. By assigning Spanish-speaking code inspectors to the area, the department not only addressed the complaints but also fostered a relationship of trust between residents and inspectors. This approach has been highlighted in local news reports, showcasing the positive impact of language accessibility on community relations and service delivery.