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Pharmacy Audits Spark Controversy Over Patient Care Delays

October 17, 2024 | California State Board of Pharmacy, Other State Agencies, Executive, California


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Pharmacy Audits Spark Controversy Over Patient Care Delays
During a recent government meeting, significant concerns were raised regarding the practices of pharmacy benefit managers (PBMs) and their impact on patient care and pharmacy operations. Members discussed the troubling trend of PBMs using audits to enforce pharmacy law violations, which they argued should be the sole responsibility of the Board of Pharmacy. This practice has led to financial repercussions for pharmacies, including the recoupment of funds based on alleged violations that some members believe are misinterpreted clinical judgments rather than actual legal breaches.

Several members highlighted specific issues, such as delays in patient therapy due to PBM practices, including prior authorization processes that are not being enforced effectively. Anecdotal evidence was shared about patients experiencing prolonged waits for medications due to bureaucratic hurdles, which can jeopardize their health. The discussion emphasized the need for legislative changes to ensure timely access to medications and to hold PBMs accountable for their auditing practices.

The meeting also touched on the opaque nature of rebate systems within the pharmacy industry, which can lead to higher out-of-pocket costs for patients. Members expressed a desire for greater transparency in these financial arrangements, noting that the current system often leaves patients unaware of the actual costs associated with their medications.

In addition to these pressing issues, the meeting included a review of licensing statistics, revealing improvements in processing times for pharmacy applications. Members commended the licensing staff for their efforts in streamlining these processes.

The meeting concluded with a call for further public comments, indicating a willingness to engage with community concerns and explore potential solutions to the challenges discussed. The board plans to consider these issues in future meetings, aiming to enhance patient care and pharmacy operations in the state.

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