During a recent government meeting, Kevin Shen presented a request for a sewer bill adjustment following a significant water main leak at his residence. Shen reported that the leak, which was fixed on July 4th, resulted in the loss of 338,000 gallons of water, leading to an inflated sewer bill of $1,776.14. He explained that the water did not enter the drainage system, as his water valve was shut off, causing the water to seep into the ground and create sinkholes in his backyard.

Shen noted that the water company had already reduced his bill from $1,700 to $1,000, but he still faced challenges in paying the sewer charges. He requested either a full waiver of the bill or a detailed breakdown of the charges.

In response, officials indicated that Shen had already received a 50% adjustment based on the water company's policy, which brought his bill down to approximately $865.60. However, he is now seeking an additional adjustment of $859.88, which would require approval from the town council. If granted, this adjustment would reduce his total bill to $5,370.90.

The discussion highlighted the complexities surrounding utility billing and the potential financial burden on residents facing unexpected issues like water main leaks. The council's decision on Shen's request will be crucial in determining how the town addresses similar cases in the future.