Crisis intervention program transforms mental health response in ER

In a recent government meeting, officials discussed the successful implementation of a volunteer behavioral health care system funded by the American Rescue Plan Act (ARPA). The initiative, which received an initial award of $175,000, aimed to enhance crisis counseling services in response to increased mental health needs exacerbated by the COVID-19 pandemic.

Missy Zenson, Senior Director of Community Outreach and Liaison Services at Volunteer Behavioral Health, detailed the program's objectives and outcomes. The funding facilitated the placement of two crisis intervention coordinators within the Erlanger Health System's emergency room, addressing a critical gap in mental health support during a time when traditional face-to-face assessments were limited.

Zenson highlighted the challenges faced during the pandemic, including staffing shortages and the overwhelming demand for mental health services, which led to emergency rooms becoming overcrowded with patients awaiting psychiatric care. To combat this, the program adapted by employing both master's and bachelor's level clinicians, ensuring that immediate support was available on-site.

The coordinators have made a significant impact, conducting 548 crisis assessments and improving patient flow within the emergency department. One of the coordinators, Raven, has been particularly noted for her contributions, with Erlanger staff expressing a desire for more support from her due to her effectiveness in reducing patient wait times.

The meeting underscored the importance of continued investment in mental health resources, particularly in emergency settings, as communities navigate the ongoing challenges posed by the pandemic. The success of this initiative may serve as a model for expanding similar programs across other regions, enhancing access to critical mental health services.