In a recent government meeting, officials provided updates on the ongoing power restoration efforts in Columbia County following severe weather disruptions. As of the meeting, approximately 6,000 customers remained without power, with crews working diligently to restore service. The goal is to achieve 90% restoration by tomorrow night, with hopes of reaching 98% by Friday afternoon, particularly in the hardest-hit areas of Wilson Springs and 3 Rivers.
Clay Electric representatives addressed concerns regarding communication with members, acknowledging that many residents have expressed frustration over the lack of timely updates. They emphasized the importance of two-way communication, urging members to actively engage with the information provided through various channels, including emails, texts, and the My Clay Electric app. Despite sending out around 8,000 notifications, only 27% of recipients had accessed the information, highlighting a significant gap in communication effectiveness.
The utility company is deploying additional resources, with nearly 900 utility workers expected to be on the ground in Columbia County to expedite restoration efforts. They are also providing essential services, including meals and laundry facilities, to support affected residents.
Officials reiterated the need for patience during this challenging time, as restoration efforts must be conducted systematically for safety reasons. They assured the public that no injuries have been reported among the restoration crews, despite some equipment damage.
The meeting concluded with a commitment to improving communication strategies and ensuring that residents are kept informed as restoration progresses.