City faces backlash over controversial water billing practices

Residents of Punta Gorda voiced significant concerns regarding the city's water billing practices during a recent city council meeting. One resident, who identified themselves as a victim of what they termed \"elderly abuse,\" reported receiving an exorbitant water bill of $2,000 following Hurricane Ian. Despite hiring a leak detection service for $350, no leaks were found, yet the resident was compelled to pay approximately $1,200 to maintain water service during the hurricane. They demanded a full refund for what they described as unjust charges, citing issues with the city's water meter system.

City Manager Greg Murray was called upon to address these grievances as discussions turned to the city's ongoing struggles with its Automated Meter Infrastructure (AMI) system. Donna Hurlston, a concerned citizen, presented a potential solution involving Utility Solutions and Automation, a Florida-based company affiliated with Badger Meter. Hurlston emphasized that this company would provide a comprehensive solution without requiring capital expenditure from the city, as they would cover installation, maintenance, and service costs, only receiving payment for accurate meter readings.

The council also heard from Janine Polk, who commended the city for exploring solutions to the failed AMI system but raised concerns about the accuracy of existing mechanical meters. She urged the city to consider independent testing of current meters to avoid retrofitting an AMI solution onto potentially inaccurate systems, which could lead to further revenue losses.

The discussions highlighted the urgent need for the city to address its water billing and meter accuracy issues, as residents continue to face financial burdens stemming from what they perceive as systemic failures. The council's response to these concerns and the proposed solutions will be closely monitored by the community.