In a recent government meeting, officials addressed significant concerns regarding water billing discrepancies affecting customers in the Russellwood and Beards Cove communities. The discussions highlighted the alarming rates faced by some Russellwood residents, with monthly bills ranging from $215 to as high as $1,940 for 13 customers identified as high water users.

Officials confirmed that they have proactively reached out to these customers, sending out 87 certified letters to Beards Cove residents and a similar number to Russellwood customers, notifying them of their high usage and offering assistance for potential leaks or meter issues. The outreach aims to ensure that residents are aware of their consumption and to provide support in identifying any underlying problems.

One notable case involved a Russellwood resident who expressed financial difficulties in addressing a leak on their property. Officials indicated that they are exploring external resources to assist residents struggling to afford necessary repairs. The meeting underscored the importance of community support, particularly for those facing unexpected financial burdens due to water usage.

The discussion also touched on the tiered billing system, which varies between the two communities due to differing customer bases. Officials noted that while the tier structure is designed to reflect usage patterns, the significant charges raised concerns about potential infrastructure issues or systemic inefficiencies.

As the meeting concluded, officials acknowledged the need for further investigation into the high consumption rates and the potential for additional assistance programs to support affected residents. The situation remains a priority as the community seeks to address both immediate concerns and long-term solutions for water management.