During a recent town meeting, Assistant Chief of Operations Tom McCarthy presented the Fire Department's new initiative, the Community Connect program, aimed at enhancing communication and service delivery between the fire department and residents. The program allows citizens to create secure personal profiles in a database, which can include vital information about their needs, mobility issues, and even pet details.

The Community Connect platform is designed to improve response times and efficiency during emergencies by providing firefighters with crucial information about residents' specific circumstances. For instance, residents can indicate accessibility challenges or medical conditions that may affect their response to emergencies. This data can significantly reduce the time it takes for emergency responders to reach individuals in need, with estimates suggesting a decrease in vertical response time by up to 80%.

McCarthy emphasized the importance of community engagement in the program's success, noting that the fire department will actively promote the initiative through various channels, including flyers, the town's website, and community events. The department plans to collaborate with condominium associations to ensure that residents are informed and encouraged to participate.

The meeting also highlighted the need for effective communication strategies to reach all community members, including those who may not be tech-savvy. Suggestions included distributing print materials in public spaces like libraries and town halls, as well as having firefighters assist residents in signing up during community events.

Overall, the Community Connect program represents a proactive approach to public safety, aiming to foster stronger relationships between the fire department and the community while ensuring that emergency services are better equipped to meet the needs of residents.