Workers demand role in shaping AI in state services

In a recent government meeting, state workers voiced significant concerns regarding the implementation of artificial intelligence (AI) technologies in public service, emphasizing the need for their involvement in the process. Workers highlighted their extensive experience with state technology and databases, arguing that previous modernization efforts often led to failures and disruptions, such as the fiscal system launched in 2005 and the EDD program that delayed benefits during the pandemic.

The discussion centered around a new executive order from the governor aimed at exploring AI solutions, which some workers perceive as a threat to their jobs. They stressed that AI should support rather than replace human workers, advocating for frontline employees to be included in the early stages of technology adoption. This involvement is crucial for identifying whether AI is necessary, what problems it aims to solve, and how it can best serve the public.

Concerns were raised about \"deskilling,\" where reliance on AI could diminish the analytical roles of program analysts, leading to lower wages and reduced job satisfaction. Workers called for comprehensive training that not only covers basic operations but also addresses the risks associated with AI, including discrimination, privacy, and security issues.

Despite these apprehensions, there remains optimism about AI's potential to alleviate chronic workload issues and enhance the efficiency of state services. Workers believe that leveraging their experience could lead to more effective modernization efforts, ultimately improving public service delivery in California.