In a recent government meeting, representatives from the United Food and Commercial Workers (UFCW) union voiced strong concerns regarding the impact of technology and automation on jobs within the grocery industry. The union, which represents a diverse workforce including grocery, retail, and food processing employees, emphasized the need for worker-centric approaches when deploying new technologies in the workplace.

The UFCW highlighted that while employers often claim that automation, such as self-checkout systems, frees workers to focus on customer service, the reality is that these technologies frequently lead to job elimination and increased workloads for remaining staff. Workers are often left to manage multiple machines, which detracts from their ability to engage with customers and address issues that arise with malfunctioning equipment.

The union pointed out that self-checkout systems are not true automation but rather a transfer of labor costs from employers to customers. This shift has resulted in a decline in personal interactions between cashiers and customers, which many employees value. Furthermore, the introduction of advanced technologies, such as fingerprint and retinal scanning, poses accessibility challenges for vulnerable populations, including those who are unbanked or require additional assistance.

Concerns were also raised about the rise in retail theft associated with self-checkout systems, with estimates suggesting that retailers have lost over $10 billion due to this issue. Additionally, a significant percentage of consumers reported dissatisfaction with self-service kiosks, citing slower processes and a preference for human interaction.

The UFCW urged for legislative support, specifically advocating for Senate Bill 1446, which aims to address the negative consequences of self-checkout and other emerging technologies. The union's representatives stressed the importance of involving workers in discussions about technology implementation to ensure that it enhances, rather than undermines, job security and customer service in the grocery sector.