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Experts warn against deceptive pricing practices

June 09, 2023 | Commerce, Science, and Transportation: Senate Committee, Standing Committees - House & Senate, Congressional Hearings Compilation


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Experts warn against deceptive pricing practices
In a recent government meeting, experts discussed the implications of controversial pricing strategies known as partition pricing and drip pricing, which have raised concerns about consumer transparency and decision-making. Professor K. Morowitz presented findings indicating that consumers are often misled by these practices, which separate mandatory fees from the base price of products, leading to underestimations of total costs.

Partition pricing involves breaking down a product's price into a base amount plus additional mandatory surcharges, such as resort or facility fees in the hotel industry. This strategy can lead consumers to believe they are paying less than they actually are, particularly when these surcharges are not clearly disclosed. Research shows that consumers are more likely to complete purchases when faced with partitioned pricing, even if the total cost is higher than expected.

Drip pricing, on the other hand, reveals additional fees gradually throughout the purchasing process, commonly seen in industries like cable and ticketing. For example, a consumer may initially see a low base price for a concert ticket, only to discover multiple mandatory fees as they proceed through the checkout. This tactic can pressure consumers into making purchases they might otherwise reconsider, as they often underestimate the effort required to restart their search for better options.

Professor Todd Zawicki added to the discussion by highlighting the potential for market failures associated with these pricing strategies, particularly among non-repeat consumers who may not be aware of the hidden costs. He emphasized that while multipart pricing can sometimes be efficient, it can also lead to consumer exploitation, especially when mandatory fees are not clearly integrated into the overall price.

Zawicki also cautioned against regulatory measures that could inadvertently exacerbate the issue, citing examples like the Durbin Amendment, which he argued has led to higher fees and reduced access to free banking services for low-income consumers.

The meeting underscored a growing consensus among experts that policies promoting all-inclusive upfront pricing could significantly benefit consumers by enhancing transparency and reducing the likelihood of unexpected costs. As discussions continue, the focus remains on finding a balance between fair pricing practices and consumer protection.

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