Waste Connections faces backlash over poor customer service

In a recent government meeting, discussions centered around the integration of electric vehicle (EV) technology and customer service enhancements for waste management in Colorado. A pilot program aimed at EV integration was highlighted as a crucial step for Waste Connections, with officials expressing enthusiasm about its potential impact on future operations.

The meeting also introduced the Waste Connect app, designed to improve customer interaction and service efficiency. Features include reminders for trash and recycling pickups, a waste wizard for determining recyclability, and the ability to schedule bulk pickups. The app aims to enhance communication, especially during weather-related service delays.

Container options for waste collection were discussed, with sizes ranging from 32 to 95 gallons to accommodate various household needs. The rollout of these containers is expected to be a complex process, but Waste Connections assured attendees of their experience and commitment to a smooth implementation, citing a successful partnership with Sierra Container.

However, public comments revealed significant concerns regarding Waste Connections' customer service record. A resident cited alarming ratings from the Better Business Bureau, highlighting a pattern of poor customer experiences, including difficulties in service cancellation and billing issues. The resident's extensive research into customer reviews across multiple states painted a troubling picture of the company's service reliability.

As the meeting progressed, officials acknowledged the importance of addressing these concerns and ensuring effective communication between the service provider and the community. The session concluded with an invitation for further public input, emphasizing the need for transparency and responsiveness in the upcoming waste management initiatives.