Library Survey Reveals Critical Community Technology Needs

In a recent meeting, representatives from the St. Paul Public Library shared insights from a 2022 survey conducted by the Metropolitan Library Services Agency (Melsa) regarding library technology and digital services. The survey revealed that 90% of respondents expressed satisfaction with the library's digital offerings, which include computers, internet access, and printing services. However, the data also highlighted significant community needs, particularly among respondents of color, with 61% indicating a need for faxing services. This prompted library staff to advocate for the removal of faxing fees, recognizing that such charges disproportionately affected those who rely on this service.

The survey also indicated that 15% of respondents sought assistance in starting or growing a business, underscoring the library's role as a community resource beyond traditional services. Library officials emphasized the importance of staff interactions in enhancing user experiences, suggesting that the library is evolving to meet community demands.

Partnerships play a crucial role in the library's operations. Collaborations with organizations such as the Friends of the St. Paul Public Library and the Urban Libraries Council help facilitate technology investments and share best practices. The library also benefits from various funding sources, including state and federal programs that reimburse internet connectivity costs, ensuring that essential services remain accessible to the community.

Overall, the meeting underscored the library's commitment to adapting its services based on community feedback and the importance of collaboration in addressing the evolving needs of St. Paul residents.