During a recent government meeting, key representatives from veteran service organizations addressed ongoing challenges within the Department of Veterans Affairs (VA) claims process, emphasizing the need for improvements to better serve veterans and their families.

Mister Herman Brewer, policy director of the National Association of County Veterans Service Officers (NACVSO), highlighted the significant reductions in claim processing times since the implementation of the National Work Queue (NWQ). However, he urged for enhanced collaboration between VA representatives and veteran advocates to further streamline the claims adjudication process. Brewer shared his personal experience as an Iraq war veteran, detailing the frustrations of lengthy claim development phases that could extend up to 18 months. He proposed that direct communication between veteran service representatives and accredited advocates could expedite the collection of necessary information, thereby minimizing delays and ensuring veterans receive timely benefits.

Miss Ashlyn Haycock Lohman, deputy director of the Tragedy Assistance Program for Survivors (TAPS), echoed concerns regarding the NWQ, particularly its impact on surviving family members. Lohman pointed out that many surviving children face significant delays in receiving Dependency and Indemnity Compensation (DIC) when they turn 18, often waiting over 18 months for payments. She criticized the current process, which requires manual intervention to place claims into the NWQ, leading to unnecessary complications and delays. Lohman called for a more automated system to ensure that claims are processed efficiently and recommended that the VA prioritize fixes to streamline these processes.

Both speakers underscored the importance of timely benefits for veterans and their families, particularly during financially challenging times. They expressed hope that with continued collaboration and reform, the VA could enhance its service delivery and better meet the needs of those who have served the nation. The meeting concluded with a commitment from the subcommittee to consider the recommendations put forth by the witnesses.