During a recent government meeting, officials expressed their ongoing challenges in obtaining accurate information from CenterPoint Energy, particularly regarding service disruptions affecting the community. A council member highlighted the frustrations that arise when residents are left in the dark, noting that misinformation can exacerbate the situation, leading to increased public anxiety and system failures.

The council has been actively working to gather and disseminate information to constituents, with each member playing a crucial role in acting as a liaison between the city and the community. They emphasized the importance of sharing verified information to combat the spread of inaccuracies, which can overwhelm communication systems and hinder effective responses.

Officials acknowledged the efforts of council members in pushing for clearer communication from CenterPoint, stating that Galveston has received more specific updates compared to other cities. They urged residents to report any information they receive that has not been officially posted, ensuring that all communications are accurate and reliable.

The meeting underscored the critical need for transparency and effective communication during service disruptions, as officials strive to maintain public trust and provide timely updates to the community.