In a recent government meeting, officials reviewed significant updates regarding emergency response services and human resources management within the county.

The emergency services report highlighted a remarkable achievement in 911 call response times, with 99% of calls answered in under 10 seconds, far exceeding the Neenah standard of 90% within 15 seconds. Staffing levels are currently optimal, and calls for service have surged by 47% since 2019, attributed to a growing population and increased proactive policing efforts. Notably, field-initiated calls, such as traffic stops, have risen by 83%.

The meeting also addressed the implementation of new software systems aimed at improving operational efficiency. The transition to Cisco Webex has facilitated a significant increase in call volume management, with monthly calls reaching over 207,000. Additionally, the report indicated a 49% increase in inquiries related to wanted persons and missing individuals since 2019.

Training initiatives were discussed, including certifications for emergency medical dispatch and mental health dispatching, which aim to enhance the quality of responses to sensitive situations. Officials acknowledged a rise in mental health-related calls, particularly during economic downturns, emphasizing the need for compassionate communication in these instances.

On the human resources front, the quarterly report revealed a turnover rate of 8.67%, with 21 terminations and 17 new hires. The department is currently evaluating a new timekeeping system to streamline operations and improve employee management.

A proposal for a merit pay increase for the jail administrator was also presented but met with caution from commissioners, who suggested further evaluation during the budget process. The discussion highlighted the complexities of salary adjustments in relation to job descriptions and existing budget constraints.

Overall, the meeting underscored the county's commitment to enhancing emergency response capabilities and improving workforce management while navigating the challenges of budgetary limitations and staffing needs.