In a recent city council meeting, officials addressed the termination of MetroNet's cable franchise agreement, a decision prompted by the company's shift away from traditional cable services in favor of broadband offerings. MetroNet, which has operated in the area for nearly a decade, cited the changing landscape of media consumption, with more residents opting for streaming services over cable television.

Brian Grogan, legal counsel for the city, clarified that while MetroNet will no longer provide cable services, the company remains committed to delivering broadband to local residents and businesses. The city has worked to ensure that the terms of the franchise agreement are honored, including the provision of dark fiber to municipal facilities, which will remain in effect until 2036.

During the meeting, council members expressed concerns regarding MetroNet's service quality, particularly in relation to right-of-way restoration and customer service. Residents have reported ongoing issues, such as unaddressed yard repairs and improperly buried cables, leading to frustration within the community. Council members emphasized the importance of MetroNet's responsiveness to these complaints and the need for improved communication with residents.

MetroNet representatives acknowledged the concerns and committed to addressing the issues raised. They outlined their ticketing system for tracking service requests and assured the council that they are working to expedite restoration efforts, particularly as winter approaches. The company also expressed a willingness to engage in further discussions with city officials to improve their service and restore community trust.

The council reiterated its commitment to ensuring that MetroNet complies with city codes and regulations, emphasizing the importance of maintaining high service standards for residents. As the city navigates this transition, officials remain focused on fostering a positive relationship with MetroNet to enhance broadband access while addressing community concerns.