An investigative report into the city's police department has revealed systemic issues that have developed over time, rather than stemming from a single individual. The report, initiated by the city council following complaints about Sergeant Hoefer's conduct, identified a division within the department, with factions forming around Hoefer and former Chief Krell. The investigator concluded that Hoefer's behavior contributed significantly to this dysfunction, including undermining fellow officers and speaking poorly of Krell.

The report highlighted a lack of empowered leadership within the department, noting that Chief Krell felt unable to address Hoefer's behavior due to his connections with council members. This absence of a clear chain of command led to a chaotic environment where complaints were exchanged between the two camps.

While the investigator did not recommend Hoefer's termination, they suggested he undergo supervisory and communication training. The report emphasized the need for the city to focus on systemic issues rather than individual personalities, advocating for outside assistance in conflict resolution and a clearer chain of command.

The city has faced similar challenges in the past, with a 2018 investigation revealing comparable issues of leadership and workplace culture. The attorney representing the city expressed concern over the ongoing legal costs associated with these complaints, suggesting that better management and training could mitigate future issues.

To address these problems, the report recommended that the council empower department supervisors to manage their teams without interference, and that employees should first address concerns with their supervisors. Additionally, the city is encouraged to seek external human resources support to improve workplace dynamics.

As the investigation concluded, several complaints from city employees were forwarded to the investigator, with most resolved except for one ongoing case within the police department. The attorney plans to ensure that all resolved complaints are made available for public review, promoting transparency and accountability within the city's operations.