In a recent government meeting, officials discussed the transition to a new social media management tool aimed at enhancing efficiency and effectiveness in managing multiple social accounts across various platforms. The current tool, initially satisfactory, has become less effective over time, prompting the need for a more professional solution.

The new tool, which is competitively priced, stands out for its inclusion of Nextdoor—a platform that has seen increased usage during recent tax elections. This integration will allow for consolidated analytics and improved staff time management, addressing the challenges of manually posting on Nextdoor throughout the year. The tool employs artificial intelligence while also providing human support, a combination deemed essential for navigating the complexities of social media management.

The department highlighted the high burnout rates among social media professionals, with nearly two-thirds experiencing burnout within their first year. To combat this trend and retain staff, the new tool is seen as a strategic move to regain control over social media operations.

Additionally, the department is planning a brand refresh, which will not involve a new logo but will update the existing color palette and style standards manual, originally established in 2007. This update aims to create a cohesive visual identity and provide templates that align with the new graphics standards. The meeting also noted plans for a microphone upgrade to enhance communication capabilities.