The city of Fontana is set to enhance its customer service capabilities through the implementation of a new 311 system, designed to streamline interactions with its approximately 240,000 residents and businesses. This system will serve as a centralized platform for managing requests related to various city services, including permitting, street cleaning, and licensing. City officials emphasized the importance of maintaining a feedback loop, allowing residents to track the status of their requests and providing the city with insights into service delivery effectiveness.

Fontana's Deputy City Manager, Phil Burrum, highlighted the system's potential to improve communication and service efficiency, stating that it will help the city prepare for future growth over the next 15 to 30 years. The initiative aims to distinguish Fontana from neighboring cities by fostering a responsive and accountable relationship with its constituents.

In a related development, Fontana officials, alongside Representative Pete Aguilar, announced plans for a new homeless prevention resource and care center, funded by $8 million from the American Rescue Plan Act and an additional $4 million from a recent congressional funding package. This facility will provide job placement and comprehensive support services for individuals experiencing homelessness, with an initial capacity to house 48 people.

San Bernardino County Supervisor Jesse Armadarez emphasized the center's tailored approach to addressing the diverse needs of the community, including mental health and addiction services. Mayor Warren reaffirmed the city's commitment to combating homelessness, stating that the facility represents a significant step towards providing both immediate housing and long-term support for those in need.

Additionally, the county of San Bernardino is promoting free COVID-19 testing to help curb the spread of the virus, encouraging residents to utilize the available resources for their health and safety.