During a recent government meeting, community members voiced significant concerns regarding the inefficiencies and customer service issues within the Suwannee County Building Department. Elizabeth Sapp, a local business owner, expressed her frustration over lengthy permit processing times, which she claimed often extend from six to twelve weeks. She criticized the staff's attitude, stating that interactions felt more like an imposition than a service, and called for a management overhaul within the department.

Sapp specifically pointed out issues with an employee, Kaisley Rodriguez, alleging that she was unhelpful and dismissive. Sapp's comments were echoed by Tria Foster, a professional permit puller, who detailed her own struggles with the department, including lost permits and unresponsive staff. Foster emphasized the financial impact of these delays on her livelihood, as her income relies on timely permit approvals for mobile home installations.

Both speakers highlighted a perceived lack of accountability and professionalism among the staff, suggesting that the department's current operations are inadequate to meet the needs of the growing community. They urged the county officials to take immediate action to improve the situation, including potential personnel changes.

In response to the public comments, officials acknowledged the issues raised and assured attendees that steps are being taken to address the concerns. However, they refrained from discussing specific personnel matters during the meeting. The ongoing frustrations from residents underscore a pressing need for reform within the building department to enhance service delivery and support local businesses effectively.