In a recent government meeting, discussions centered around the implementation of SB 1008, which mandates free voice calling for incarcerated individuals and their families. The California Department of Corrections and Rehabilitation (CDCR) presented details on the program, highlighting a budget allocation of $28.5 million for the fiscal year 2023-2024 to support this initiative.

Deputy Director Edmond Blagdon outlined the current tiered calling structure, which charges varying rates based on call volume, and projected an increase in call usage due to the rollout of tablets across institutions. The governor's budget includes requests for additional funding to accommodate an anticipated rise in call volume, estimating up to 1.5 billion annual minutes.

However, concerns were raised regarding the quality of service provided by ViaPath Technologies, the current contractor. Issues such as call disconnections and service outages during peak times were noted, prompting questions about how CDCR plans to address these problems in future contracts. The department assured that they are actively working with stakeholders to improve service reliability.

The Legislative Analyst's Office (LAO) recommended that the legislature withhold action on the budget proposal until a revised methodology is submitted, reflecting changes in the incarcerated population and actual calling costs. This recommendation aims to promote more accurate budgeting and potentially free up funds for other needs.

Senators expressed concerns about the costs associated with premium services, such as video calls, which are not covered under the free calling mandate. The discussion highlighted the lack of safeguards for inmates regarding financial literacy and the potential for accruing significant charges for these additional services. CDCR officials acknowledged the need for improvements in policy and oversight to ensure that the program does not place undue financial burdens on families or the state.

The meeting concluded with a commitment to continue refining the program and addressing the highlighted issues, with further updates expected in the upcoming budget revisions.