In a recent government meeting, officials discussed the implementation of a rate increase affecting 498 customer accounts, which includes both residential and business properties. The increase, the first in a decade, is set to take effect on July 1. Concerns were raised about the need for effective communication to ensure that residents and businesses are adequately informed prior to the change.

Bobby, a key participant in the discussion, emphasized the importance of notifying customers to prevent confusion when they receive their bills. Suggestions included sending a letter with the upcoming bills to explain the reasons behind the increase, which would help mitigate any surprise for customers. The group considered the logistics of this notification, with some members advocating for a delay in the rate increase to allow for better communication.

The conversation also touched on broader financial implications, with officials noting that even with the rate hike, the system would still face challenges in self-sustainability. Discussions included the impact of solar energy on revenue and the necessity for ongoing evaluations of rate structures every two years to avoid drastic increases in the future.

Additionally, the meeting highlighted ongoing projects, such as the Fork Union Water Supply Project, which aims to improve infrastructure but also requires funding for necessary repairs and upgrades to aging lines. The officials agreed on the importance of keeping the community informed, particularly those on fixed incomes, and committed to ensuring that notifications would be sent out before the July billing cycle.