In a recent government meeting, officials discussed the results of a community survey aimed at assessing resident satisfaction and service quality in the town of Garner. The survey revealed that safety remains a top priority for residents, with 89% indicating its importance. However, only 70% felt that the quality of safety services met their expectations, highlighting a significant gap that the town aims to address.

The survey also evaluated other areas such as parks and recreation, where residents expressed satisfaction with both the quality and importance of services. Conversely, areas like mobility and community design were identified as needing improvement, as residents indicated these were important yet lacking in quality.

Custom questions added to the survey provided insights into residents' satisfaction with solid waste pickup services, which received a high approval rating of 96%. Additionally, the survey explored how residents prefer to receive information about community events, with town emails, the website, and social media emerging as the most popular channels.

Town officials emphasized the importance of these survey results for future planning and service delivery. The data will inform departmental goals and contribute to the strategic planning refresh process scheduled for fiscal year 2025, as the town's last strategic plan update was in 2016.

The findings, now available on the town's website, include an interactive dashboard that allows residents to explore the data in detail. This tool will aid in ongoing evaluations and help the town prioritize areas for improvement based on resident feedback. The meeting concluded with a commitment to use the survey results to enhance community engagement and service excellence.