During a recent government meeting, officials discussed significant improvements in customer service and local business representation at the airport, highlighting the establishment of a unique cultural experience for travelers.

The conversation began with a tribute to the late Papa Kendrick, whose family-run shoeshine stand has become an integral part of the airport's atmosphere. Officials emphasized the importance of cleanliness and customer service, noting that new training protocols have been implemented for airport staff. These protocols include a customer service video that outlines expectations for employee behavior and interaction with travelers, reinforcing a culture of hospitality from the moment staff receive their operational badges.

The CEO of the airport expressed a commitment to fostering a collaborative environment, stating that he actively engages with various airport personnel to address concerns and gather feedback. This approach aims to create a unified team dedicated to enhancing the passenger experience.

A notable aspect of the airport's transformation is its role as a tourism destination, showcasing New Orleans' rich culture and music. The airport has integrated local food vendors, including black-owned businesses, into its concessions program, allowing travelers to experience authentic New Orleans cuisine before leaving the airport. This initiative has been well-received, with officials acknowledging the emotional connection travelers feel when they encounter familiar local flavors upon arrival.

Additionally, the meeting featured a presentation on the Universal Soul Circus, which is set to arrive in New Orleans East. Founded by Cedric Walker in 1994, the circus aims to celebrate diversity in performance, showcasing a significant representation of people of color.

Overall, the discussions underscored a commitment to enhancing the airport's role as a cultural hub while prioritizing customer service and local business inclusion.