During a recent government meeting, library staff representatives voiced significant concerns regarding staffing levels, morale, and safety conditions within the Boston Public Library (BPL) system. The discussions highlighted the pressing issue of safe staffing levels, with representatives stating that the current vacancies—totaling 40—are severely impacting their ability to serve the community effectively. Staff members expressed frustration over the lack of a clear policy on safe staffing and the ongoing delays in contract negotiations, which began in May 2023 but have yet to yield results.

The representatives emphasized that low morale among library staff is a critical issue, exacerbated by an overtime moratorium that limits their ability to cover shifts and perform outreach activities. This situation has led to increased stress and burnout, as remaining staff are stretched thin across multiple branches. The representatives noted that many employees have left due to the prolonged wait for pay increases, which have not kept pace with rising living costs.

Safety concerns were also a focal point of the discussion. Staff reported incidents of harassment and stalking by patrons, underscoring the need for increased security presence in libraries. They highlighted inadequate safety measures, including malfunctioning panic buttons and a lack of active shooter training, which contribute to an unsafe working environment.

Councillors acknowledged the importance of addressing these issues and expressed gratitude for the staff's testimony, which shed light on the challenges faced by library employees. The meeting concluded with a commitment from city officials to prioritize the concerns raised, particularly regarding staffing, morale, and safety conditions in the BPL system.