Residents can now access copies of their previous utility bills through the online portal, a feature that has revealed some unexpectedly high billing amounts. Officials noted that the latest bills reflect two months of usage, which, combined with the typical increase in consumption during summer months, has caught some customers off guard.

Additionally, discrepancies in billing rates related to irrigation meters have been identified and corrected, with assurances that future paper bills will reflect accurate amounts. Customers who suspect inaccuracies in their bills are encouraged to contact customer service at 919-362-8676 or visit the official website for more information.

Due to a recent cyber incident affecting operations, the customer service line is experiencing a high volume of calls, which may result in longer wait times. To alleviate this, residents are advised to check the website for daily updates and answers to common inquiries.