Veterans Affairs faces scrutiny over 155-day wait times for San Diego services

The Subcommittee on Economic Opportunity held an oversight hearing on December 12, 2024, focusing on the Veterans Affairs (VA) Vocational Rehabilitation and Employment (VRE) program. The meeting addressed significant concerns regarding the lengthy wait times veterans face when seeking services.

The session began with a request for updated wait time statistics. A representative confirmed that the average wait time in San Diego is currently 155 days, far exceeding the target of 60 days. This prompted immediate concern from committee members, who expressed that such delays are unacceptable and detrimental to veterans seeking timely assistance.

In response to the wait time issue, the VA officials outlined several initiatives aimed at improving the situation. They mentioned deploying additional staff to regional offices, particularly in Albuquerque and Boise, to support the San Diego area. However, they acknowledged that not all positions have been filled yet, which continues to hinder progress.

The discussion highlighted the need for a comprehensive approach to reduce wait times, emphasizing the importance of improving staffing, technology, and internal processes. However, when pressed for a specific timeline to achieve the 60-day target, officials refrained from providing a definitive answer, citing the complexity of the situation.

Committee members expressed frustration over the lack of clear communication and actionable plans from the VA. They called for a detailed roadmap outlining the steps necessary to address the staffing shortages and improve service delivery. The urgency of the matter was underscored by concerns that veterans are becoming disillusioned with the program due to prolonged wait times.

As the hearing concluded, the committee members reiterated their commitment to ensuring that veterans receive the support they deserve in a timely manner. They emphasized the need for accountability and transparency from the VA, urging officials to provide concrete updates and solutions moving forward.