The Colorado Public Utilities Commission held a meeting on December 5, 2024, focusing on the ongoing concerns regarding Black Hills Colorado Electric's customer service and operational practices. A significant portion of the discussion centered around customer feedback, with many consumers expressing dissatisfaction with their experiences with the utility provider.

During the meeting, it was noted that approximately 700 customer comments had been submitted, highlighting a growing outrage among the over 100,000 customers served by Black Hills. The testimony from company representatives, including Julie Rodriguez, was scrutinized for its effectiveness in addressing these concerns. Questions were raised about whether the company's measures of customer satisfaction adequately captured the widespread discontent.

The discussion also touched on technical aspects of the utility's operations, including on-site solar interconnections and power factor adjustments. A representative, Mister Wolf, confirmed that he had been with the company since 2017 and acknowledged that he was not aware of a past incident in 2019 involving the incorrect installation of distribution poles on Beulah Highway.

The meeting underscored the importance of addressing customer grievances and improving service quality, as the commission continues to evaluate Black Hills' practices and policies. The next steps will likely involve further analysis of customer feedback and potential regulatory actions to enhance accountability and service delivery.