Carter County leaders urged to adopt new emergency communication system after hurricane crisis

Carter County officials are urged to take immediate action to enhance emergency communication systems following the devastating impacts of Hurricane Helene. During the Full Board of County Commissioners Meeting on December 16, 2024, community member Ashley Springer highlighted the critical failures in communication infrastructure that left many residents isolated during the disaster.

Springer, who has firsthand experience with the aftermath of the hurricane, emphasized the dire consequences of the communication breakdown. Many areas, including Hokie, Elk Mills, and Roan Mountain, were cut off from essential services, leaving families unable to confirm the safety of their loved ones for days. This situation underscored the fragility of the county's communication systems, which are vital for coordinating rescue efforts and ensuring public safety.

The call to action focused on the need for a new generation emergency radio communication system. Springer argued that without reliable communication, both first responders and the community are put at greater risk. She urged the commissioners to approve the contract for the new system, stressing that timely and effective communication is crucial during emergencies.

The meeting also addressed the emotional toll on first responders, who already face significant challenges while serving the community. Springer’s passionate plea highlighted the importance of supporting these individuals with the tools they need to perform their duties safely and effectively.

As the county grapples with the lessons learned from Hurricane Helene, the decision to invest in improved communication infrastructure could be a pivotal step toward enhancing public safety and preparedness for future emergencies. The commissioners are now faced with the responsibility to act decisively and ensure that Carter County is better equipped to handle crises moving forward.