[{"_1":2,"_88":-5,"_89":-5},"loaderData",{"_3":4,"_26":27},"root",{"_5":6,"_17":10,"_18":19,"_20":21,"_22":10,"_23":-5,"_24":-5,"_25":10},"user",{"_7":8,"_9":10,"_11":10,"_12":-5,"_13":-5,"_14":15,"_16":-5},"roles",[],"isAuthenticated",false,"isPremium","planName","subscriptionStatus","featureFlags",{},"insightsBudget","isDevelopmentHost","userPreferences",{},"recaptchaSiteKey","6LcvOJcUAAAAAHsB-gPGfGktcRlKpH7OTIU_dMTD","isImpersonating","impersonation","affiliateStatus","isFreedomPortal","routes/v2/article/layout",{"_28":29,"_30":31},"notFound",true,"relatedArticles",[32,76],{"_33":34,"_35":36,"_37":38,"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_55":56,"_57":58,"_59":60,"_61":62,"_63":64,"_65":66,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},"mediaId",6670114,"mediaKeyId","2173036-9f8ef958b79b9093980230f14146c4ac","parentId",2173036,"title","Revenue Department details motor‑vehicle changes after new laws, adds donation option and online tools","audioSeconds",1179,"startMs",2481000,"endMs",3660000,"viewUrl","/Search/View?dp=1&key=2173036-9f8ef958b79b9093980230f14146c4ac&start=2481&end=3660","thumbnailUrl","https://assets.pipeline.soar.com/2173036-9f8ef958b79b9093980230f14146c4ac/thumbnail_2481000.jpg","articleUrl","/articles/6670114/Georgia/Revenue-Department-details-motorvehicle-changes-after-new-laws-adds-donation-option-and-online-tools","mediaUrl","https://secure.pipeline.soar.com/6670114-43180dbe1ff15b0a38c514f71251503c/orig.mp4?Expires=1771185190&Signature=YoiryJ9B7FP-~g5a2KcmV8lGUcNZwv-XJkcht5fQanXyi9lneH6SOnC2kooJUdZ8AmD8wUscSYHsUxZtAc3pFhXrzWgTC0vl28faFFYQv4QeTk-gjIAgx3fo2n6pLmyAjc8r-6l4JEESLHfku5bhQorRfbHcS5bGpGxqqXGqGXD4w-3ccRkBHz92OyjHv7atvf0-3r2Oyx7N4eL86Z-tdE-TLlz9MKew-qKORGGECy0Gnh4rz1hjWQYwj1wpHgtDzaz84AVzsgjHjkMFOJYM4O14bIvmpppu-I0ams6XB9ptXhcVNGf6NJYZG4ON3TFb8kNZvMsauB-58v5E-c03aQ__&Key-Pair-Id=KUT5TJCACFTXG","author","State of Georgia ","date","2025-01-29T05:59:20Z","article","A representative of the Georgia Department of Revenue updated the committee on implementation of recent state laws and on technology projects to improve motor‑vehicle transactions.

The Department of Revenue representative said the agency implemented House Bill 409 to add insurance information and notification capabilities to the existing school‑bus/school‑zone portal. He described House Bill 935, which created a voluntary \"back the blue\" donation option tied to vehicle registration renewals; the department has augmented in‑person, online, dealer and ETR processes to accept the donation and reported collecting more than $44,000 since implementation in January.

The representative also described House Bill 1100 changes that allow companies with large fleets (over 100 vehicles) to renew vehicles and trailers in bulk online and a clarification on government vehicle plates. On county interactions, the department implemented a DRIVE API that allows counties' chosen credit‑card vendors to interface directly with state systems; 28 counties had been implemented at the time of the briefing.

Department staff described customer‑service improvements: an upgraded ticketing system that sends text notifications to customers waiting for in‑office service and automated post‑service surveys, which the department said increased survey response rates and helped raise customer‑satisfaction scores. The department also presented data showing a shift away from in‑person renewals since 2020, with an increase in kiosk use and online renewals.

Planned projects for fiscal 2025 include a \"My NVD\" customer portal to allow verified customers to request replacement electronic titles, report vehicle sales and perform title transfers between account holders. The department said a future objective is to keep electronic lien titles (ELTs) electronic during refinance events and to participate in national AAMVA work on interstate electronic title transfer standards.

The representative said a new \"check my purchase from a dealer\" online inquiry debuted to allow purchasers to see where a dealer ETR transaction stands (pending, finalized, plate mailed, waiting on dealer images) and that the department hopes the tool will reduce calls to county offices and the state call center.

When committee members praised DOR staff for responsiveness, the representative acknowledged assistance from Assistant Deputy Commissioner Francis Watson, Chief of Staff Austin Gibbons and Legislative Director Joe Snowden and said the department will continue rolling out the planned online services and county integrations.","mediaType","Video","parentTitle","Motor Vehicles 01.28.25","oneSentenceSummary","The Department of Revenue briefed the committee on implementing recent motor‑vehicle laws, including a new \"back the blue\" donation option, bulk fleet renewals for trailers, an API for county credit‑card payments and several upcoming online title and research tools.","taxTitle","Motor Vehicles, HOUSE OF REPRESENTATIVES, Committees, Legislative, Georgia","taxId",17242,"location","Georgia","headline","","shortSummary",{"_33":77,"_35":36,"_37":38,"_39":78,"_41":79,"_43":80,"_45":81,"_47":82,"_49":83,"_51":84,"_53":85,"_55":56,"_57":58,"_59":86,"_61":62,"_63":64,"_65":87,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},6670118,"Driver Services tells committee Georgia is nearly fully Real ID compliant; highlights CDL growth and digital license rollout",1445,811000,2256000,"/Search/View?dp=1&key=2173036-9f8ef958b79b9093980230f14146c4ac&start=811&end=2256","https://assets.pipeline.soar.com/2173036-9f8ef958b79b9093980230f14146c4ac/thumbnail_811000.jpg","/articles/6670118/Georgia/Driver-Services-tells-committee-Georgia-is-nearly-fully-Real-ID-compliant-highlights-CDL-growth-and-digital-license-rollout","https://secure.pipeline.soar.com/6670118-dbcef3f3be2e1aa92adf44f7586d798b/orig.mp4?Expires=1771185190&Signature=C9A3eINzYyV-1CHQE1HdNJwZs9EeZw3g9dXXn2DtDkDBuW-gwajMM0lDbbNrqMS4c0q6iaHRPofQ-CN0wwOUuWbuGIfjtm3VLDTbBJnce8tmm3gOb0zHPLOQhBJDCNdvOTN-gs2OanuMncehJ6M-HtHic3kWxmr~80O5sJX96sis44WZa89TM3WOagEaLPc4QGKHxfx~CQlwqYVoAYyoDNnPPVav7oKs11NMvwGVpOyo8ROuCnJ-Ja7aZbAlSnMErj~OWu6WKbpRr2jUqnZ-HdsGtrAVZV~sWH5wmkTmMyt7tnyxIWLeWiyvPAtHsMfaykfJACL2qbEfssuDUtEVyQ__&Key-Pair-Id=KUT5TJCACFTXG","Commissioner Moore, head of the Georgia Department of Driver Services, told the committee that 99.913% of Georgia driver's‑license holders are Real ID compliant and described a series of operational changes aimed at speeding service and reducing identity fraud.

The report delivered Tuesday noted that the department serves increasing numbers online while also handling large face‑to‑face volumes. Moore said the agency recorded about 2.8 million in‑person transactions in 2024, operates 68 locations statewide, and has an average customer wait time of 7 minutes, 26 seconds from ticket issue to counter service.

Moore emphasized the state’s Real ID progress, saying, \"We're very, very fortunate in our state that 99.913 percent of our citizens are Real ID compliant.\" He told lawmakers the high rate placed Georgia among national leaders ahead of federal Real ID and federal building access deadlines.

The commissioner described several technology and service changes: expanded online renewals and address changes, self‑service kiosks (including 309 kiosks in place), a voice bot called “George” that handles routine call center traffic, and a mobile driver’s license product with about 426,000 active mobile credentials. Moore said the mobile license supports Apple, Google and Samsung wallets and currently is used most by travelers at TSA checkpoints; verification for other uses requires NFC “tap” readers that agencies and businesses must adopt.

Moore also summarized the department’s use of remote/virtual road testing: about 80% of certain driving tests are done using on‑vehicle dashboard technology that captures vehicle speed and other performance indicators so examiners may evaluate driver behavior without an in‑car examiner. He credited third‑party providers and private driver‑education schools for helping deliver required hours and training; the department certified more than 142,000 driver‑education classes in 2024.

On commercial driver’s licenses (CDL), Moore said the state grew from roughly 385,000 CDL holders at the start of 2024 to about 416,000 by year’s end, and reported the average CDL holder’s age is 53. He warned of an FMCSA (Federal Motor Carrier Safety Administration) change that took effect Feb. 24 requiring medical providers to transmit CDL medical certificates directly to FMCSA, rather than issuing paper certificates to license holders; he said the department has been notifying CDL holders and working with partners to educate providers on the federal process.

Moore described ongoing fraud‑prevention measures for online identity verification, including video and text verification for some transactions, and reported about 242,000 address changes processed using that technology. He said the department is opening and relocating testing sites, including new and expanded CDL locations in Douglasville, Gainesville and an expected site in Hazlehurst, and plans to relocate an Athens‑area office to Bogart in Oconee County onto a campus shared with other state agencies.

During the question period several committee members praised DDS staff for customer service, and lawmakers singled out staff member Shavonda for frequent assistance. A legislator also praised Janice Holman for helping constituents with CDL issues.

Commissioner Moore yielded to committee questions after completing the briefing.","At an appropriations committee briefing, the Georgia Department of Driver Services reported 99.913% Real ID compliance, expanded CDL testing and growing adoption of digital driver’s licenses while outlining anti‑fraud and customer‑service initiatives.","actionData","errors"]

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Revenue Department details motor‑vehicle changes after new laws, adds donation option and online tools

Driver Services tells committee Georgia is nearly fully Real ID compliant; highlights CDL growth and digital license rollout