Go Net Speed faces communication hurdles in fiber service rollout

The Rutland Regional Planning Commission's Governing Board meeting on January 15, 2025, focused on the challenges of expanding fiber optic service in the region, particularly the communication issues between contractors and residents. Board members discussed the need for better outreach to inform residents about the availability of fiber services from Go Net Speed, as many community members remain unaware of their options.

During the meeting, it was noted that while one contractor is actively laying fiber underground, others are not participating, leading to inconsistencies in service availability. Board members emphasized the importance of clear communication between contractors and homeowners to ensure that residents understand how to access these services safely and effectively.

Concerns were raised about the lack of marketing efforts from Go Net Speed, with several board members reporting they had not received any promotional materials. This has contributed to a general lack of awareness among residents about the fiber service. The board agreed that more proactive marketing strategies, including direct mailings, are necessary to reach potential customers effectively.

Additionally, the board discussed the progress of Consolidated Communications, which is working on closeout reports and identifying addresses that were previously deemed ineligible for service. They found that many of these addresses were already served, with only a couple of new residential addresses in Pittsford and Brandon being considered for service.

The meeting concluded with a consensus on the need for improved communication and marketing strategies to enhance fiber service accessibility in the region, ensuring that residents are informed and able to take advantage of the available technology.