Denise Riley Hughes outlines Vermont's digital services transformation goals

The Vermont House Energy and Digital Infrastructure Committee convened on January 23, 2025, to discuss the strategic direction of the Agency of Digital Services (ADS) under the leadership of Secretary and Chief Information Officer Denise Riley Hughes. Hughes, who has been with the state for nearly two years, emphasized the importance of operational improvements and the need for a centralized IT model to enhance service delivery across state agencies.

During the meeting, Hughes outlined the mission of ADS, which was established in 2017 to standardize technology services across Vermont's government. She highlighted the agency's goal of providing a consistent user experience for Vermonters, ensuring that interactions with government services are seamless and accessible, regardless of the department involved. This initiative aims to reduce disparities in service delivery and improve efficiency by consolidating various tech teams and resources.

Hughes also introduced four strategic focus areas that guide ADS's operations: user experience, operational efficiency, security, and accessibility. She noted that these areas are critical for developing intuitive and simplified technology solutions that meet the needs of all Vermonters, including those requiring ADA-compliant services.

The committee expressed interest in understanding the agency's objectives and how they align with legislative priorities. Hughes encouraged committee members to engage with the provided slide deck at their convenience, indicating a willingness to facilitate meaningful discussions in future meetings.

As Vermont continues to navigate the complexities of digital infrastructure, the work of ADS is poised to play a pivotal role in enhancing government services and ensuring that technology serves as a bridge rather than a barrier for its citizens. The committee's ongoing collaboration with ADS will be essential in addressing the state's digital needs and improving overall service delivery.