Odessa City Council is exploring the implementation of a 3-1-1 system to enhance communication between residents and city services. During the work session on February 25, 2025, Councilman Stoker emphasized the need for a streamlined reporting system that allows citizens to easily report non-emergency issues, such as potholes or broken streetlights, without having to navigate through multiple departments or resort to calling 911.

Stoker shared his experiences from Austin, where a similar system has proven effective. He highlighted the potential benefits of an app-based solution, which could provide real-time updates to users about the status of their reports. The council discussed existing systems used by neighboring municipalities, such as "SeeClickFix," which allows residents to report issues and receive feedback on their resolutions.

City staff, including City Manager Richard Morton, expressed support for the initiative, noting that research is already underway to assess the feasibility and costs associated with implementing a 3-1-1 system. Morton mentioned that many calls currently directed to 911 are non-emergency, which ties up valuable resources. By establishing a dedicated reporting system, the city could improve response times for actual emergencies.

The council also discussed the importance of transparency and accessibility in city services, with members agreeing that a user-friendly app could foster better relationships between the city and its residents. The next steps involve further research into potential costs and options for implementation, with a report expected to be presented to the council in the near future.

In addition to the 3-1-1 discussion, the council addressed the ongoing search for a new city manager. Morton provided an update on the application process, noting that 43 applications had been received, with a mix of candidates possessing varying levels of experience. The council is considering whether to hire an external search firm to assist in the process, although many members expressed confidence in Morton’s ability to manage the search internally.

Overall, the meeting underscored the council's commitment to improving city services and enhancing community engagement through innovative solutions. The proposed 3-1-1 system could significantly streamline communication and improve the efficiency of city operations, ultimately benefiting Odessa residents.