Community Waste Disposal reports 37% drop in customer grievances for Glen Heights

The Glenn Heights City Council meeting on March 4, 2025, featured a comprehensive annual review presented by Jason Ramer, president of Community Waste Disposal (CWD), alongside municipal coordinator Wanda Smith. The meeting focused on the waste management services provided to the city, highlighting improvements and future plans.

Ramer began by outlining the current waste collection services, which include weekly trash collection using 95-gallon carts and bi-weekly recycling services. He noted that since August 2023, CWD has also offered weekly collection of bulky waste, with specific guidelines for unbundled brush disposal.

A significant portion of the presentation addressed customer service improvements. Ramer reported a 37% year-over-year decrease in customer grievances since CWD took over operations in 2022, attributing this success to staff adjustments and enhanced training for drivers. He emphasized that the company is committed to maintaining high service standards, with a further 24% reduction in grievances noted in early 2025.

Ramer provided data on waste collection, revealing that Glenn Heights residents averaged 208 pounds of trash per home in 2024, positioning the city in the middle range compared to other municipalities served by CWD. Additionally, over 2,000 tons of recyclable materials were collected during the same period, with Glenn Heights residents recycling approximately 28 pounds per home each month, ranking among the top cities in the region for recycling efforts.

The presentation also included insights into commercial waste management, with CWD servicing 59 commercial solid waste containers and 7 recycling containers in the city. Ramer highlighted the company's investment in infrastructure, including a $20 million municipal bond aimed at enhancing operational capabilities and ensuring long-term service sustainability.

In conclusion, the meeting underscored CWD's commitment to improving waste management services in Glenn Heights, with ongoing efforts to enhance customer satisfaction and operational efficiency. The council and residents can expect continued updates as CWD implements its strategic initiatives in the coming years.