Huntington City Council approves renewal of 311 app contract with Civic Plus

The City of Huntington's Administration and Finance Committee has approved a resolution to renew its contract with Civic Plus for the SeeClickFix Huntington WV 311 app, a vital tool for residents to report city issues. The decision, made during the committee meeting on January 27, 2025, will cost the city $27,390 for the upcoming year, covering the period from March 2025 to February 2026.

The SeeClickFix app allows residents to easily report problems such as potholes, parking complaints, and code enforcement issues directly to city officials. Since its launch in January 2022, the app has facilitated the resolution of 19,425 reported issues, with 5,383 resolved in the past year alone. Currently, 494 issues remain open, primarily related to abandoned properties and potholes.

Committee members expressed their support for the app, highlighting its effectiveness in improving city services and community engagement. However, concerns were raised regarding the contract's 5% annual increase, which exceeds the typical inflation rate. City officials acknowledged the increase but noted that they have managed to keep costs below the $25,000 cap in previous years.

The committee unanimously voted to forward the resolution to the full council with a favorable recommendation, emphasizing the app's importance in enhancing city operations and responsiveness to residents' needs. The council's approval will ensure continued access to this essential service for the Huntington community.