In the heart of Baltimore's City Hall, the Land Use and Transportation Committee convened on March 6, 2025, to address pressing issues surrounding community communication and infrastructure projects. The atmosphere was charged with a sense of urgency as council members and city officials discussed the importance of effectively disseminating information to residents, particularly those who may not have access to social media.

Councilman Gray, drawing from his extensive experience at community meetings, emphasized the need for better synergy between the Public Information Office (PIO) and community liaisons. He pointed out that while the PIO excels at using social media to share updates, many residents, especially older citizens, may not see these messages. “How are we taking advantage of the asset that we have in the PIO office?” he asked, highlighting the necessity for a more inclusive communication strategy.

City officials acknowledged the existing gaps in communication. They noted that while press releases and updates are sent to community associations, there are missed opportunities to reach residents who are not part of these groups. The committee discussed potential solutions, including community academies that focus on specific issues and invite broader participation.

A significant point of discussion was the need for timely notifications regarding infrastructure projects. Council members expressed frustration over delays in communication about road work and other projects that affect neighborhoods. They called for a system that ensures residents receive advance notice of upcoming work, allowing them to prepare and adjust accordingly. “If you see work happening in the right of way and have not been notified, reach out to our office,” one official urged, emphasizing the importance of accountability among contractors and city departments.

The conversation also touched on the role of community liaisons, who serve as vital links between the city and its residents. Council members advocated for empowering these liaisons with more information so they can effectively address community concerns during meetings. “They are the ones getting the agitation from the communities,” one council member noted, stressing the need for liaisons to be well-informed and equipped to manage resident expectations.

As the meeting concluded, the committee members left with a renewed commitment to improving communication strategies and ensuring that all residents, regardless of their access to technology, are kept informed about city projects and initiatives. The discussions underscored a collective understanding that effective communication is not just about sharing information; it is about fostering trust and engagement within the community.