Food bank updates process to enhance dignity and client choice in Washington County

The Washington County Health & Human Services Committee convened on February 26, 2025, to discuss various topics related to community support services, including food assistance and transportation programs.

The meeting began with an update on the food bank's outreach efforts. Melissa Fitch reported that flyers would be distributed to inform county employees and local schools about the services available and the items being collected. The committee discussed the process for individuals accessing the food bank, noting that while all are served, funding sources dictate eligibility based on income levels. The food bank operates under the Community Services Block Grant (CSBG), which limits assistance to those below a certain federal poverty line. Individuals self-declare their income, and the organization is transitioning to a new data management system to enhance demographic tracking and service targeting.

Concerns were raised about the potential influx of out-of-state residents utilizing the food bank. Fitch clarified that the food pantry primarily serves Washington County residents, as funding restrictions apply. The committee also addressed the need for food items that accommodate individuals living in temporary housing situations, emphasizing the importance of providing suitable products.

A significant change in food distribution was highlighted, moving from a pre-packaged box system to a more dignified "shop pantry" model, allowing clients to select their own items. This shift aims to enhance personal choice and respect for those receiving assistance.

The discussion then transitioned to transportation services, with a review of data from the past quarter. The committee noted discrepancies in reported new client numbers and agreed to investigate the issue further. Transportation services are provided to individuals who do not qualify for other assistance programs, and feedback from client surveys was offered for review.

The meeting concluded with a discussion on volunteer driver availability. While the program has a few volunteers, the committee has recently hired additional part-time drivers to meet transportation needs effectively.

Overall, the meeting underscored the committee's commitment to improving service delivery and addressing the evolving needs of the community. Follow-up actions include further investigation into client data discrepancies and continued efforts to enhance food and transportation services.