Independence launches IRIS micro-transit service with 93% on-time performance

In the heart of Independence, Missouri, city officials gathered on February 24, 2025, to discuss the promising launch of the IRIS micro-transit service, which began operations just weeks earlier. The atmosphere was charged with anticipation as council members reviewed the initial performance metrics and community feedback on this innovative transportation solution.

The IRIS service, which operates Monday through Saturday from 6 AM to 6 PM, utilizes a fleet of five vehicles—four ambulatory and one wheelchair-accessible. Riders can book their trips through a mobile app, a web portal, or by calling a 24/7 call center, ensuring accessibility for all, including those without smartphones. The fare is set at $5 per trip, with cash payment options available to accommodate unbanked residents.

During the meeting, officials reported that from January 6 to February 5, the service facilitated 2,000 trips for 221 unique riders, despite facing challenges from severe winter weather. Notably, the ridership trend is on the rise, indicating growing acceptance and usage of the service. The average on-time performance stands impressively at 93%, a figure that aligns with industry standards.

Council members expressed concerns about the visibility of the vehicles, as some residents reported difficulty identifying their rides. City officials assured that measures have been taken to ensure all vehicles are properly marked, enhancing safety and confidence among users.

A significant highlight of the IRIS program is its integration with existing public transit options. Residents can travel to designated transfer points, such as the Independence Transit Center and Walmart, where they can access free bus services to Kansas City. This strategic design aims to mitigate demand while ensuring that transportation remains accessible for all community members.

As the meeting progressed, officials emphasized the importance of real-time data in refining the service. Adjustments have already been made based on user feedback, including the addition of stops to better serve residents in specific areas, such as the Oval Springs Apartments.

With nearly 52% of trips being free due to the transfer point system, the city is optimistic about the future of IRIS. The council looks forward to continued improvements and plans to revisit the service's progress in the coming months, eager to see how it evolves to meet the needs of Independence's residents.