During the Orange County Board of Supervisors' regular meeting on November 20, 2024, significant discussions centered around the need for transparency and communication regarding the Regional Sewer Authority (RSA) and its recent decisions, particularly concerning a $50 flush credit issued to customers.

A board member expressed frustration over the lack of public input and notification regarding the flush credit, which was described as an informal decision made by the RSA board without adequate community engagement. The member emphasized the importance of open discussions about sewer and water issues, stating, "We have a need to know," and called for regular updates from the RSA to ensure residents are informed about future developments.

The general manager of the RSA defended the decision, explaining that the flush credit was within his purview and was intended to benefit customers, particularly those with minimal usage. He noted that the credit effectively provided a free month of service for many users. However, the board member challenged this approach, insisting that all decisions should be made publicly to maintain trust and accountability.

The conversation highlighted a broader concern among board members about the need for improved communication and protocols to prevent similar issues in the future. One member acknowledged the importance of rebuilding trust within the community, stating, "Building trust is a long-term thing, and losing trust is unfortunately a short-term thing."

As the meeting concluded, the board reiterated its commitment to addressing community concerns and ensuring that residents feel heard and involved in decisions that affect their daily lives. The discussions underscored the ongoing efforts to enhance transparency and foster a collaborative relationship between the RSA and the community it serves.